Privacy Policy

1. Overview

At Maple-commerce ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal data collected through our website, consultation calls, and GoHighLevel CRM consulting and automation services. This Privacy Policy describes what information we collect, how it is used, how it is secured, and your rights regarding your information.

2. Information We Collect

We collect information you provide directly to us when filling out enquiry forms, booking audit calls, or onboarding as a client:

• Contact Details: Name, business email, phone number, business name, and job title.
• Project Information: Current tech stack, CRM systems, business challenges, automation goals, and uploaded workflow screenshots or architecture diagrams.
• Consultation Data: Information shared during discovery or audit calls, calendar booking responses, and communication records.
• Technical & Usage Data: IP address, browser type, device specifications, and page interaction data collected via cookies and analytics scripts.

3. How We Use Your Information

Your information is used strictly to:

• Respond to enquiries and schedule consultation calls.
• Conduct CRM audits, develop workflow blueprints, and deliver automation setups in your GoHighLevel account.
• Send project updates, booking confirmations, and appointment reminders via email or SMS.
• Provide Loom video documentation, training materials, and technical handoff checklists.
• Ensure compliance with relevant messaging and data laws.

4. GoHighLevel & Third-Party Integrations

As part of our CRM and automation service, we configure tools and services within your environment. Depending on your scope, this may involve:

• GoHighLevel / LeadConnector: CRM platform, funnels, pipelines, calendars, and automation workflows.
• Communication Providers: Twilio or LC Phone (for SMS/voice) and Mailgun or LC Email (for email delivery).
• Integration Platforms: Make.com, n8n, Zapier, and custom Webhook endpoints.
• AI Models: OpenAI, Anthropic Claude, or custom LLM endpoints for conversation bots and lead scoring.

Access Hygiene: We always request access via sub-account user invitations or admin invites. You should never share master account passwords. You retain ownership of your GHL sub-account and can revoke access immediately upon project completion.

5. SMS Consent & A2P 10DLC Messaging Compliance

If you opt in to receive SMS reminders or notifications from us:

• Mobile phone numbers collected for SMS consent will never be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
• Message and data rates may apply. Message frequency varies based on your appointments and project activity.
• You can reply STOP at any time to opt out of text messages, or reply HELP for assistance.

6. Healthcare & Regulated Industry Data

When working with healthcare practices, clinics, or regulated service providers:

We configure workflows according to your compliance parameters. Protected Health Information (PHI) must be handled strictly under your own Business Associate Agreements (BAA) with GoHighLevel and associated vendors. We advise clients on messaging consent guardrails and two-way opt-in flows, but recommend your legal counsel review patient-facing automations.

7. Cookies and Tracking Technologies

Our website uses functional and performance cookies to remember user preferences and measure site traffic. You can adjust your cookie preferences at any time via your browser settings or through our cookie notification banner.

8. Your Rights

Depending on your jurisdiction (such as GDPR, CCPA, or UK DPA), you have rights to request access, correction, portability, or deletion of your personal data. To exercise these rights, please contact us at the details below.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact: